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About The Role
Customer Contact Centre Advisors


If you’re looking for a role that offers real pace and variety Hollywood Bowl Group is the place to be.  With 59 Hollywood Bowl, AMF Bowling and Bowlplex centres across the UK we are still expanding and have big plans for our future. 

Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000+ calls at peak times of the year – that’s why we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally. 

You’ll be selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognise their needs to generate additional sales and ensure they receive the best offers. 

As a Contact Centre Advisor you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer.  

Benefits and rewards

As well as a competitive hourly rate you’ll also receive the following non-contractual benefits:

  • Monthly Bonus Scheme
  • Contributory Pension Scheme (after a qualifying period)
  • Discounted Bowling
  • Perkbox – access to hundreds of discounts at your favourite retailers
  • Team Member of the Month
  • Long Service Awards 

If you’re a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be.